ppvip Privacy Policy
At ppvip, protecting your personal information is our top priority. This policy explains in detail how your data is collected, used, and stored.
Introduction and Applicability
This Privacy Policy ("Policy") applies to all services and activities of the ppvip platform. By using our services through the ppvip website, mobile application, or any other digital channel, you are considered to have automatically agreed to this Policy.
The main purpose of this Policy is to give our users transparency — what data is collected, how it is used, and under what circumstances it may be shared with third parties. Reading this Policy together with our Terms and Conditions will give you a complete understanding of ppvip's overall usage policies.
This Policy has been prepared in accordance with applicable information technology and digital security regulations in Bangladesh and may be updated from time to time. Registered members will be notified in a timely manner of any significant changes.
What Data We Collect
ppvip collects various types of data to operate its services. This data comes from two main sources: (a) what you provide directly, and (b) what is automatically collected through your use of the platform.
2.1 Data You Provide Directly
- Full name and date of birth (for age verification — confirming 21+)
- Mobile number and email address
- Username and password provided during account creation
- National ID card or passport number (when identity verification is required)
- Financial transaction details: bKash, Nagad, Rocket, or Upay account numbers
- Any information provided when contacting customer support
2.2 Automatically Collected Data
- IP address and device identification details
- Browser type, operating system, and screen resolution
- Navigation patterns on the platform, page view data, and session duration
- Gaming activity: play history, bet amounts, win and loss records
- Login time, logout time, and account activity logs
- Data collected through cookies and similar tracking technologies
Note that we do not directly collect bank card numbers or bank account details. All financial transactions on ppvip are conducted through bKash, Nagad, Rocket, and Upay, and are covered by the respective mobile financial service's own security measures.
| Data Type | Reason for Collection | Retention Period |
|---|---|---|
| Identity Information | Account verification and security | For as long as the account is active |
| Transaction Data | Payment processing and financial records | Minimum 5 years |
| Gaming Activity | Service improvement and responsible gaming monitoring | 2 years after account closure |
| Technical Logs | Security and fraud prevention | Maximum 1 year |
Purpose of Data Use
ppvip uses collected data only for the following legitimate purposes, and personal data is never sold to third parties under any circumstances.
- Account Management: To complete registration, login, and account verification processes.
- Financial Transactions: To process deposits and withdrawals, award bonuses, and maintain financial records.
- Customer Support: To provide assistance via live chat or email and resolve complaints.
- Security: To prevent fraud, account hacking, and unauthorized access.
- Age Verification: To prevent persons under 21 years of age from using the platform.
- Service Improvement: To analyze user experience and improve the quality of the platform.
- Responsible Gaming: To identify risky gaming behavior and provide timely support.
- Legal Obligations: To provide necessary information to relevant authorities as required by applicable laws and regulations.
ppvip never shares personal data with third-party advertisers for sending marketing messages. Promotional communications (if any) are sent by ppvip itself only, and based on your consent.
Data Sharing and Third Parties
Your personal data is never sold or rented. However, data may be shared with specific parties in the following limited circumstances:
4.1 Payment Processors
Necessary transaction data is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These mobile financial services are governed by their own privacy policies.
4.2 Technology Partners
Game providers including Evolution, Pragmatic Play Live, JILI, and PG Soft receive data relating to specific gaming sessions, but they do not receive your identity information.
4.3 Legal Obligations
ppvip may have a legal obligation to disclose data under a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, we provide only the minimum necessary information.
4.4 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user data may be transferred to the relevant new entity. You will be notified in advance in such cases.
Data Security Measures
ppvip follows modern technology and strict procedural measures to protect your data.
- SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, preventing third parties from reading data in transit.
- Server Security: Our servers are kept secure through firewalls, intrusion detection systems, and regular security audits.
- Access Controls: Only authorized personnel can access personal data, and this access is regularly monitored.
- Password Hashing: Your password is never stored in plain text — it is hashed using strong cryptographic methods.
- OTP Verification: A second layer of OTP-based verification is used for sensitive actions such as withdrawals and password changes.
- Regular Backups: Data is regularly backed up in a secure location so that it is not lost in the event of any technical issue.
However, no method on the internet is 100% impenetrable. Users must also stay vigilant in protecting their own accounts — use a strong password and do not share your login details with anyone.
Cookies and Tracking Technologies
The ppvip platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the browsing experience.
6.1 Essential Cookies
These cookies are essential for the basic functioning of the platform — such as keeping login sessions active, managing security tokens, and remembering language preferences. Disabling these cookies will prevent the platform from working properly.
6.2 Analytics Cookies
We use analytics cookies that tell us which pages users visit most, where they spend more time, and which features are used most. This information is used to improve the quality of the service.
6.3 Cookie Controls
Cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may cause some services to not work properly.
User Rights
Every registered member of the ppvip platform has the following rights regarding their personal data:
- Right to Access: You may request to know what data is being stored about you.
- Right to Correction: You may request correction of incorrect or incomplete data through account settings or customer support.
- Right to Deletion: If you request account closure, data beyond what is required by legal obligations will be deleted.
- Right to Restrict Processing: You may request that your data not be used for certain purposes.
- Right to Data Portability: You may request your data in a structured, readable format.
To exercise any of the above rights, contact us via ppvip's 24/7 live chat support or by email. We will try to respond to your request as quickly as possible. For more about our services and support, read the FAQ page.
Protection of Minors
ppvip is strictly for persons aged 21 and above. Registration or use of the platform by anyone under 21 years of age is strictly prohibited.
If we confirm that a minor's data has entered our system, we will immediately close that account and delete all associated data. Our Responsible Gaming Policy provides further guidance on the protection of minors.
A note to parents — if your child uses your device, enable browser-based parental controls and monitor your child's digital activity.
Data Retention and Deletion
ppvip retains your data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law.
- Active Account: All necessary data is retained while the account remains active.
- After Account Closure: Financial and identity data is retained for the period required by legal obligations.
- Inactive Accounts: Data from accounts that have been inactive for a long period (generally more than two years) is archived.
- Automatic Deletion: Once the retention period expires, data is automatically deleted in a secure manner.
Policy Changes and Contact
This Privacy Policy may be updated from time to time. For any significant changes, registered members will be notified via their registered mobile number or email, and a notice will be displayed on the platform.
Continuing to use the platform after a revised policy is published will be considered acceptance of the new policy. However, if you do not agree to the changes, you may close your account at any time.
Contact Information
If you have any questions or complaints about this Privacy Policy, please contact us:
- Live Chat: 24/7 direct support available
- Email: [email protected]
ppvip always provides support in both Bengali and English. We are ready to assist you fully with any matter relating to the protection of your data.